Microsoft says Copilot buttons still missing in classic Outlook
Refract AI Intelligence Digest
BLUF
Copilot integration in Classic Outlook is currently broken for affected Windows users pending a fix.
NEWS
Microsoft confirmed an ongoing investigation into reports that Copilot and Copilot Chat buttons are vanishing from the Classic Outlook interface. The issue persists as of September 2026, leaving users without access to AI-assisted email features.
Why I Care
Organizations relying on Copilot for productivity or security-aware email workflows face operational disruption, highlighting instability in Microsoft's AI deployment across legacy clients.
Next Steps
IT teams should monitor Microsoft 365 service health dashboards, advise users to switch to the New Outlook app if necessary, and log tickets for affected accounts.
Microsoft says it's still investigating a known issue that causes the Copilot and Copilot Chat buttons in Classic Outlook to disappear for some Windows users. [...]
Source: BleepingComputer ·